info@passclub.in +91 6263870014

Refund Policy

Passclub tries to make sure that we only promote services that our members will enjoy. We understand, however, that occasionally, this is only sometimes the case. This Refund Policy ("Policy") outlines the conditions under which we may provide our members with a specific deal refund.

Reading the Refund tab in every deal for the deal- or product-specific terms and conditions is noteworthy.

    1. Automatic refunds

    1.1 You are entitled to a refund, rebooking, or another remedy (as specified in the special deal terms) if you:
  • 1.1.1 The vendor fails or is unable to provide the goods or services within the validity period
  • 1.1.2 The goods or services supplied by the vendor are not reasonably fit for the purpose described, are not of acceptable quality, or are materially different from what we advertised;
  • 1.1.3 The goods or services are not delivered within a reasonable time, taking into account the voucher's validity period;
  • 1.1.4 We have decided not to sell the deal.
    2. Submitting a request for a refund

  • 2.1 A request for a refund must be submitted via email to "info@passclub.in." All Members requesting a refund must provide full details as to why they are dissatisfied with the quality of the goods and services subject to a Deal.
  • 2.2 Upon receipt of your query, we will endeavor to contact the vendor and resolve the issue on your behalf. If your question cannot be resolved, we will provide you with a remedy by these terms and conditions.
    3. Circumstances where we may approve a refund

  • 3.1 We may approve a refund in circumstances where:
    • 3.1.1 You have made reasonable attempts to use your voucher during the validity period, and you can provide reasonable evidence of your attempts. Vendors, subject to availability, offer all services promoted on the website. Neither Passclub nor the Vendor is responsible for where you cannot redeem your voucher for reasons beyond Passclub's or the vendor's control, including where you cannot redeem your voucher because, through reasons of your own, you cannot meet available booking/redemption times. We will review each claim on a case-by-case basis by our policy.
    • 3.1.2 If an appointment or booking is canceled for reasons beyond the vendor's control (including bad weather or breakdowns), you must allow the vendor the opportunity to provide you with alternative booking times, subject to the availability of appointments and the terms of the voucher. If available within a reasonable period after the voucher expiration, the vendor may provide you with a booking after the validity period. You will be entitled to a refund where:
      • 3.1.2.1 The vendor cancels your booking or appointment three times in a row within the validity period;
      • 3.1.2.2 If required, you are provided with an alternative booking or appointment outside the validity period, which the vendor subsequently cancels.
    4. Circumstances that do not qualify for a refund
  • 4.1 You may not qualify for a refund in circumstances where you fail to:
    • 4.1.1 contact the vendor within any advertised "Book By" date;
    • 4.1.2 Make reasonable attempts to secure a booking during the validity period; in this case, your voucher will be void and non-refundable.
  • 4.2 Expired vouchers are non-refundable. We do not allow refunds or returns for change of mind. If you are eligible for a refund, you may accept store credit instead of a cash refund, PCs (Passcoins) for other deals, or any substitute entitlement provided by Passclub.
  • 4.3 In the case of pass purchases, if the member does not pay yearly maintenance as agreed, The pass stays canceled and invalid and may not be renewed.
    5. Passclub will verify.
  • 5.1 Passclub will verify the validity of some or all of the particulars of a request for a refund by consulting with the relevant vendor responsible for fulfilling the offer. Passclub may also ask you (by phone or email) to provide additional information about the refund request.
    6. Passclub may refuse a request
  • 6.1 In circumstances where we believe that a request for a refund does not fall within the scope of this policy is misleading, incorrect, and deceptive, or is otherwise invalid, Passclub may, in its absolute discretion, refuse a refund request. Passclub is under no obligation to provide you with reasons as to why your request has been rejected. Any fraudulent refund requests will be immediately referred to the relevant authorities.
    7. Pass or Product purchased offline
  • 7.1 In the case of an offline purchase through an agent, employee, or any other sales representative of Passclub, the refund policies in your booking forms remain valid upon your authorized signature or thumb impression.
    8. Refund Mode
  • 8.1 The refund will be credited to the bank account, debit card account, credit card account, wallet account, or PayU account used to purchase the deal.
    9. Changes to Policy
  • 9.1 Passclub may change this policy at any time, at our discretion, by posting the revised policy on this website. It is your responsibility to review the terms of this policy regularly.
    10. Contact information
  • 10.1 Any feedback or questions regarding this policy should be emailed to info@passclub.in and addressed to the Administrator.

    For any information Call: +91 6263870014