Effective Date: April 1,2022
Last Updated: June 5, 2025
This Cancellation Policy outlines the terms and conditions under which bookings made through Passclub (operated by Pass Club Ventures) may be cancelled. The policy is designed to provide flexibility to users while respecting the individual cancellation terms set by our partner vendors.
1. Who Can Cancel
- Only users can initiate cancellations. Hotel vendors do not have the right to cancel bookings once confirmed.
- Cancellation rights for users depend entirely on the specific vendor, product, and their business policy, which are clearly mentioned with each product listing.
- In absence of any specified cancellation policy for a particular product, the booking is considered non-refundable and non-cancellable.
- Vendors are not permitted to cancel bookings except under exceptional circumstances such as user misconduct, rule violations, or operational failure — and such cancellations are subject to Passclub’s sole discretion.
2. Timeframes & Deadlines
- Cancellation timeframes vary by vendor and are subject to day, season, occupancy, or other business factors.
- Some vendors may allow same-day cancellations; others may not. Please refer to the specific product’s policy at the time of booking.
- High-demand dates, weekends, or holidays may have different cancellation rules depending on the vendor.
3. Charges & Refunds
- A separate Refund Policy outlines refund mechanisms; however, it is noted here that:
- Refunds are processed as and when the vendor initiates them, plus an additional 2 business days for Passclub’s processing.
- Refunds may be subject to processing fees, convenience charges, and taxes, which may be deducted from the refunded amount.
- Certain bookings, especially those sourced from third-party suppliers, may be marked as non-refundable.
- In such cases, the non-refundable nature will be stated at the time of booking.
4. Rebooking or Date Changes
- Rescheduling is allowed only if supported by the vendor and is subject to availability.
- Vendors may impose rescheduling fees, which will be communicated in advance.
5. Special Conditions
- **Force Majeure**: In case of uncontrollable events like natural disasters, pandemics, or governmental restrictions, refunds may not be guaranteed unless the vendor or service provider specifically allows it.
- **No-Shows**: If a user does not check in or show up for the booking, no refund or cancellation is permitted unless explicitly mentioned in the product policy.
- **Vendor-Initiated Cancellations**: If the vendor is unable to provide service due to genuine operational issues, cancellations and applicable refunds will be processed. In all such cases, the final decision rests with Passclub.
6. How to Cancel
- Users can cancel bookings through the Passclub website, app (if feature available), or by contacting customer support.
- If online cancellation is not available, users may contact us by any reasonable means (email, phone, etc.).
- A confirmation message or email will be shared upon successful cancellation request.
7. Exceptions & Escalations
- No special cancellation provisions are made for premium users or clubs.
- All disputes or escalation requests are resolved by Passclub. The decision of Passclub shall be final.
8. Club Membership Cancellations
- Users who have purchased their membership from a third-party Club must contact that Club directly for cancellation and refund. These are subject to the Club’s internal policy.
- If Passclub has collected payment on behalf of a Club, but the invoice is issued by the Club, users must reach out to the Club for any refund or dispute.
- In such cases, Passclub acts solely as an intermediary and holds no responsibility for refunds or disputes related to Club memberships.
Note: Any pass or entitlement sold by Passclub is non-cancellable and non-refundable in nature. However, if a product offered by a vendor within such an entitlement allows refund or cancellation, customers may avail themselves of that offering as per the vendor's policy.
