Effective Date : 22 April, 2022
Effective Date : 22 April, 2022
Last Updated: June 5, 2025
Pass Club Ventures (''Passclub'', "we", "our" or "us") values your trust. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you use our services, visit our website, or interact with our mobile applications.
1. Scope
This policy applies to:
- Individual users
- Hotel owners
- Business partners
- Service vendors
- Agents
- Members of associated clubs
By using Passclub, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect a wide range of personal and sensitive data to provide and improve our services. This includes, but is not limited to:
- Full name, phone number, email address
- Government-issued IDs (e.g., PAN, Aadhaar)
- Payment details (e.g., UPI, credit/debit card info)
- Location and travel/booking history
- Device and browser information
- Feedback, reviews, and communication records
- Business and contact details from vendors and partners
- Nomination preferences (e.g., for gifts, transfers, or benefit redemptions)
- Other personal details we may reasonably request from time to time in order to serve you better
We may collect information directly from you or through your use of our services, website, apps, or our authorized third-party integrations.
3. How We Collect Data
We collect data through:
- Registration forms and account setup
- Usage of our website or mobile app
- Third-party integrations (e.g., Razorpay, Google, OTA platforms)
- Customer support interactions (chat, email, phone)
- Marketing campaigns and partner offers
4. How We Use Your Information
We use your data to:
- Provide and improve our services
- Facilitate bookings, pass redemptions, and vendor communication
- Personalize user experience and support
- Send transactional and promotional updates (with opt-out options)
- Verify identities and prevent fraud
- Comply with legal obligations
5. Sharing of Information
We may share your information with:
- Hotel/service vendors to fulfill bookings
- Payment processors like Razorpay
- Analytics providers (e.g., Google Analytics)
- Marketing platforms (e.g., Meta, Google Ads, Mailchimp)
- Government or legal authorities when required
We never sell user data. We share only with verified and trusted third parties under strict confidentiality terms.
6. Data Retention
We retain your personal data indefinitely unless you request its deletion. We may retain some data to meet legal obligations or resolve disputes.
7. User Rights
You have the right to:
- View and edit your personal information
- Delete your account
- Opt out of marketing communications
- Withdraw consent for data collection (subject to terms of service limitations)
Requests can be made by contacting us at:
Email: admin@passclub.in
Phone: +91 6263870014
8. Security of Your Data
While we currently do not use encryption, user and vendor access is restricted via password-protected logins. We are committed to continually improving our security protocols.
We encourage users to protect their account credentials and report any suspicious activity.
9. Legal Compliance
Passclub operates in accordance with:
- The Indian IT Act 2000 & Rules
We do not currently target users in the EU or California and are therefore not governed by GDPR or CCPA at this time.
We do not use cookies or tracking tools at present.
10. Children's Privacy
We may collect data from minors under 18 in limited circumstances. Parental consent is advised when minors use our services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and communicated to users via email or app notification.
12. Contact Us
For any questions or concerns about this Privacy Policy, please contact:
Pass Club Ventures
Misrod, Hoshangabad Road, Bhopal, Madhya Pradesh, India
Email: admin@passclub.in
Phone: +91 6263870014
